Legal
Refund & Cancellation Policy
Last updated: June 2025
1. Overview
This Refund & Cancellation Policy explains how you can cancel an ERP5SOL subscription and the circumstances under which refunds are issued. Payments for ERP5SOL subscriptions are processed by Paddle.com, our Merchant of Record. Paddle handles billing, tax, and refunds on our behalf, and "Paddle" will appear on your card or bank statement.
2. Subscription Billing
Subscriptions are billed in advance on a recurring basis — monthly or annually, depending on the plan you select. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. You authorise Paddle to charge your payment method for each renewal until you cancel.
3. Cancelling Your Subscription
You may cancel at any time from your account billing settings, or by emailing support@erp5sol.com. When you cancel, your subscription remains active until the end of the current paid billing period — you will continue to have access until then, and you will not be charged again. We do not provide partial refunds for the unused portion of a billing period except where required by law or as described below.
4. Refund Eligibility
If you are dissatisfied, you may request a refund within fourteen (14) days of an initial purchase or a renewal charge. Refunds for renewals are considered where the platform has had minimal or no usage in the period. Refunds are not generally available for: (a) billing periods that have substantially elapsed; (b) custom, enterprise, or annual multi-year contracts after the cooling-off period; or (c) accounts suspended for violating our Terms of Service or Acceptable Use Policy. We review every request individually and in good faith.
5. How to Request a Refund
Email support@erp5sol.com with the email address on your account and the approximate date of the charge. Because Paddle is the Merchant of Record, approved refunds are processed by Paddle back to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
6. Plan Changes (Upgrades & Downgrades)
When you upgrade mid-cycle, you are charged a prorated amount for the remainder of the current period. When you downgrade, the change takes effect at the start of your next billing period; we do not refund the difference for the current period.
7. Failed Payments
If a renewal payment fails, we (via Paddle) will retry the charge over a short dunning window. During this time your access may be limited. If payment is not completed, the subscription may be paused or cancelled. You can update your payment method at any time to restore access.
8. Contact
Questions about cancellations or refunds? Email support@erp5sol.com. For billing-specific queries you may also contact Paddle via paddle.com/support.